Returns & Exchanges
At The Oil Lady, we want you to be completely satisfied with your beauty and wellness purchases. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Request
Contact our support team at The Oil Lady WS with your order number and reason for return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original container, ensuring all seals are intact to qualify for a full refund or exchange.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned oils, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing